Lettings Website Sections With Fees and Schemes Done Properly

Two audiences, one section

A lettings section serves two groups with different questions. Landlords want to know what you do, what it costs and why they should trust you with their property and their tenants' money. Tenants want to find a home, understand what they will have to pay before they move in, and know who to contact when something goes wrong. We give each group a clear route from the home page and keep the shared information, such as the fee table, in one place that both can reach.

The fee table

In England, the Consumer Rights Act 2015, as amended by the Tenant Fees Act 2019, requires letting agents to publish their fees. The National Trading Standards letting team explains that this means the fees you charge landlords for letting and management work and any permitted payments that may be required from tenants, described in enough detail for people to understand them, stating whether each fee is per tenant or per property, and including tax.^[1] The list must appear on your website as well as in your offices, and if you advertise lettings on third-party sites such as portals, the information must be published there or linked to from there.^[1]

The same guidance says the penalty for failing to publish can be up to £5,000 per breach.^[1]

We build the fee table as an ordinary web page rather than a PDF. That makes it readable on a phone, usable with a screen reader and easy to link to directly from each rental listing and from your portal profiles. Each fee gets a plain description, the amount including VAT and whether it applies per tenant or per property. Where a fee cannot be fixed in advance, the page explains how it is worked out.

Scheme statements beside the fees

Letting agents in England must belong to a redress scheme,^[2] and agents who hold client money must belong to a client money protection scheme. The fee guidance says your published information must include a statement that you are a member of each scheme you are required to join, naming the scheme, and that this statement should sit alongside your fee list.^[1] Separately, the client money protection regulations require a copy of your scheme certificate to be published on your website.^[3]

We design the scheme statements and certificate as part of the fee page, with the certificate available as a readable image or document, and a short note on what each scheme means for a landlord or tenant in practice. Our guide to scheme logos covers the details.

Wales is different

Letting agents in Wales work under separate Welsh law. Business Companion's guidance for Wales says landlords and letting agents there must hold a Rent Smart Wales licence, that licence conditions require membership of a client money protection scheme and a redress scheme, and that a list of relevant fees must be displayed in each office and on the agent's website if it has one.^[4] The permitted payments also differ from England. If you have branches in both nations, we build separate fee tables and route each rental listing to the right one.

Rental listings under the Renters' Rights Act

The Renters' Rights Act 2025 changed how rentals can be marketed in England. From 1 May 2026 rental bidding is banned, landlords and agents cannot ask for more than one month's rent in advance, and it is unlawful to discriminate against renters because they have children or receive benefits.^[5] The Act also requires an advertisement or offer for a tenancy to state the proposed rent.^[6]

For the website that means a few concrete changes. Rental listings show a single stated rent, not "offers invited" or a range. Listing copy and filters avoid phrases such as "no DSS" or "professionals only" that could exclude renters on benefits. Rent-in-advance wording reflects the one-month cap. We review existing rental templates for all of these as part of the service, and our Renters' Rights Act guide lists what to check.

Landlord service pages

Landlords comparing agents want to see what each service level includes, side by side, with the price. We build a clear comparison of your tenant find, rent collection and full management services, using the same fee figures as the fee table so the two never disagree. The pages also explain how you hold client money, how you handle deposits and what happens when a tenant leaves, in plain language.

Tenant information

Tenant pages cover how to apply, what checks you carry out, the permitted payments, how deposits are protected, how to report a repair and how to complain. Clear tenant pages save your lettings team time on the phone, and they show prospective landlords that you treat tenants properly.