Website Care and Hosting After the Launch

What care means for an agency site

An agency website is never finished. Team members come and go, fees change, branches move, a new rule arrives that affects how rentals are advertised. Meanwhile the software underneath needs security updates, and the listing feed needs to keep running every day without anyone thinking about it. The care service exists so these things happen on schedule rather than when someone notices a problem.

What is included

The yearly review

Rules that affect agency websites change more often than most people expect. Within two years, the consumer law behind listing information was replaced by the Digital Markets, Competition and Consumers Act 2024,^[2] new cookie exceptions came into force under the Data (Use and Access) Act 2025,^[3] and the first phase of the Renters' Rights Act changed how rentals can be advertised in England from 1 May 2026.^[4] The government has also said it will publish non-statutory guidance on property listing information and a code of practice for agents.^[5]

Once a year, and whenever a relevant change is announced, we review the pages on your site that carry legal or regulatory information and send you a short written note: what changed, which pages it affects and what we suggest. Decisions about your fees and policies remain yours, and where a question needs legal advice we will say so rather than guess.

Content changes

Each care plan includes a monthly allowance of small changes. Small changes covered by the allowance include adding or removing a team member, changing opening hours for a bank holiday, updating a fee, adding a new area guide that your team has drafted, or swapping a photo. Requests go by email, and we aim to complete them within two working days. Larger pieces of work, such as a new section or a redesign of the listing page, are quoted separately so the allowance is not swallowed up.

Hosting it yourself instead

Care and hosting is optional. Some agencies prefer to host with a provider they already use or to have an in-house person look after the site. In that case we hand over the code, the content, documentation on how the site is built and deployed, and the feed configuration. We can still be called on for individual pieces of work.

Security in practice

Agency websites hold contact details from valuation and viewing requests, so they are worth protecting properly. Under a care plan, the basics are fixed: HTTPS on every page, server software kept up to date, administrative access limited to the people who need it and protected with strong authentication, and forms that send through authenticated email rather than storing submissions in an exposed database. Backups are stored separately from the main server and restored as a test every quarter, so we know they work before they are needed. Where third-party scripts are added at your request, such as a booking diary or review widget, we check what they load and what data they send before they go live.

When something goes wrong

If the site goes down or the feed stops, our monitoring raises an alert and we start investigating during working hours. You receive a short note explaining what happened and what was done. If a fault lies with a third party, such as your CRM provider's feed, we gather the evidence and help you raise it with them.

Leaving the plan

Care plans run month to month after an initial period agreed in your proposal. If you leave, we help you move the site to new hosting with a full copy of everything. Your domain stays registered in your agency's name throughout, so there is never a question about who owns it.